Who are Klarna?

Set up in 2005, Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna has over 90 million consumers worldwide used in more than 250,000 merchants in 17 countries. 

How does Pay later work?

Spread the cost of your purchase into 3 interest-free instalments or pay 30 days after your purchase.

Pay in 3
The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.

Pay Later
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees. No impact credit score.

Am I eligible to use Klarna?

You must be over 18 years of age to be eligible to use Klarna. Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, the assessment will not affect your credit rating. Klarna uses a 'soft credit search' to assess who is eligible.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I don’t pay for my order?

If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?

You can easily make or schedule your payment online or in our app at any time up to 30 days. Pay safely and securely by connecting your bank account, debit or credit card.